Refund policy «

Refund policy

We treat every order responsibly and control the entire production process: from the purchase of raw materials to the bows on the boxes. The priority is quality and fresh products for each client.

Our company does not return and exchange food products in accordance with the Law “On Consumer Protection”.

According to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 № 172 “On implementation of certain provisions of the Law of Ukraine“ On Consumer Protection ”, food products are approved to the list of goods of proper quality that are not subject to exchange and return.

If you have any problems with the product, have suggestions or complaints about our products or services, follow these steps:

  • contact us in any way convenient for you;
  • write to us by e-mail and formulate the problem, our manager will help you solve it.

To contact us, go to the “Contacts” section and choose one of the ways to communicate.